General Manager (Sumter County, FL)

Consider a Career at Ride Right

Ride Right is made up of people who share a passion for making a positive impact in your community and beyond.? Our culture promotes healthy living, excellent work-home life balance, and career advancement opportunities.? Ride Right is a fun place to work, where individuality is encouraged and hard work is rewarded.? Our employees come from a broad range of backgrounds and roles, from our General Managers and Operations Staff, to our drivers and monitors:? all who are working together to make a difference!

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

This position is located at our office in Wildwood, FL.


  • Contract oversight and facilitation of client needs with anticipation of growth
  • Identify potential risk and develop resolution processes
  • Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
  • Development and oversight of documentation or work plans as required or needed
  • Oversight of vehicle maintenance program
  • Oversight of employee training and development
  • Maintain a thorough understanding of contract and awareness of changes
  • Maintain a thorough understanding of Ride Right policies and employee handbook guidelines
  • Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
  • Act as a liaison between Ride Right and client to address any concerns or issues that may arise and do so in a timely manner
  • Act in a consultative manner, developing and presenting annual plan reviews
  • Provide education and information to client regarding Ride Right procedures, services available, and changes within the Para-Transit industry
  • Maintain a ?Safety First? attitude with client and personnel
  • Develop and maintain a good understanding of local climate needs and issues pertaining to the passenger transportation industry
  • Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services
  • Capability of addressing any questions /concerns regarding site transit program
  • Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
  • Develop and maintain thorough knowledge of Ride Right departments and compliance programs?
  • Oversight of Federally mandated Drug and Alcohol program
  • Monitor performance of direct reports and provide coaching and guidance

Minimum Qualifications:

  • Bachelor?s Degree (or equivalent combination of education and experience) in a related field
  • 3+ years of expereince in transit management
  • Previous management experience in the Para-Transit or livery industries
  • Prior contract and or project management experience
  • Previous experience working with senior citizens or persons with disabilities
  • Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
  • Experience establishing key processes and procedures
  • Proven experience in operation?s and management of? staff
  • Extensive knowledge of Trapeze transit routing system
  • Extensive analytical and proven data collection methods
  • Proven experience supervising and monitoring the delivery of contractual services
  • Extensive knowledge of budget and cost analysis
  • Must be able to evaluate and resolve problems and issues in a constructive manner
  • Moderate to advanced computer skills
  • Proven experience in the area of data analytics
  • Thorough knowledge of ADA, DOT, FTA regulations
  • Must possess a valid driver?s license
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Ability to acquire in-depth knowledge of Ride Right operations, company policies, and guidelines
  • Ability to maintain high level of confidentiality
  • Ability to schedule, organize and prioritize multiple tasks
  • Exceptional interpretation and problem solving skills

What?s in it for you?

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Training Development
  • Casual Dress Environment
  • Scholarship Program

These benefits may not be available at all locations

Equal Opportunity Employer: Ride Right, LLC is an equal opportunity employer.? Ride Right, LLC considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.? If you are in need of accommodations, please contact People & Culture at (888) 409-6879 or Click Here to Email Your Resum? .


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