Retail - Customer Service Representative

Essential Duties

  • Provides prompt, courteous customer service.

  • Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment for products sold.

  • Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc.

  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store.

  • Inspect store facility and equipment for safety, cleanliness and proper working order.

  • Contacts maintenance for repair when needed.

  • Completes build-to?s for ordering and purchasing of merchandise.

  • Receives and verifies vendor deliveries.

  • Controls merchandise, cash shortages and other selling expenses.

  • Assists in maintaining proper inventory levels and shift audits.

  • Assists new applicants with application process.

  • Performs all duties with minimal supervision.

  • Attends job-related meetings (may be required to work irregular hours).

  • Performs other duties as assigned by the Store Manager.

Working Conditions

  • Perform approximately 95% of all work indoors.

  • Exposure to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.

  • Exposure to occasional noise.

  • Work with a minimum direction and periodic supervision.

Physical Functions

  • Ability to stand and/or walk for an entire shift.

  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels).

  • Ability to lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups).

  • Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).

  • Ability to bend at waist with some twisting up to one hour of workday.

  • Ability to grasp, reach and manipulate objects with hands up to all day. (This work requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs)

Minimum Qualifications:

  • High School diploma or GED preferred.

  • Experience in retail sales preferred.

  • Ability to perform essential duties, job responsibilities and work in the conditions described above.

  • Ability to work with the equipment, tools and materials listed above.

  • Ability to work as scheduled and arrive to work on time.

  • Ability to communicate (orally and in writing) in English.

  • Ability to perform the four (4) basic arithmetic operations.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

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