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Retail - Customer Service Representative


Essential Duties


  • Provides prompt, courteous customer service.


  • Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment for products sold.


  • Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc.


  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store.


  • Inspect store facility and equipment for safety, cleanliness and proper working order.


  • Contacts maintenance for repair when needed.


  • Completes build-to?s for ordering and purchasing of merchandise.


  • Receives and verifies vendor deliveries.


  • Controls merchandise, cash shortages and other selling expenses.


  • Assists in maintaining proper inventory levels and shift audits.


  • Assists new applicants with application process.


  • Performs all duties with minimal supervision.


  • Attends job-related meetings (may be required to work irregular hours).


  • Performs other duties as assigned by the Store Manager.



Working Conditions


  • Perform approximately 95% of all work indoors.


  • Exposure to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.


  • Exposure to occasional noise.


  • Work with a minimum direction and periodic supervision.



Physical Functions


  • Ability to stand and/or walk for an entire shift.


  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels).


  • Ability to lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups).


  • Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).


  • Ability to bend at waist with some twisting up to one hour of workday.


  • Ability to grasp, reach and manipulate objects with hands up to all day. (This work requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs)






Minimum Qualifications:


  • High School diploma or GED preferred.


  • Experience in retail sales preferred.


  • Ability to perform essential duties, job responsibilities and work in the conditions described above.


  • Ability to work with the equipment, tools and materials listed above.


  • Ability to work as scheduled and arrive to work on time.


  • Ability to communicate (orally and in writing) in English.


  • Ability to perform the four (4) basic arithmetic operations.





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