Concierge (Receptionist) Weekends 8am-4pm

The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.
Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting.
Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
Inputs resident information for faces and uploads resident photograph
Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book
Inputs data related to resident assessments into the Yardi system as
directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS
Ensures all issues or concerns related to an inviting environment
and hospitable atmosphere are shared with the First Impressions
Captain, Director of Maintenance and Executive Director. This
includes, but is not limited to:
o Driveway entrance (s)
o Roadway to community entrance
o Front Porch/Entry
o Lobby
o Hospitality Room
o Reception Area
Ensures proper "Show Ready" appearance of all areas listed above.
Possess and maintain knowledge of the community, its benefits,
service provided, the residents and associates
Be able to assist the Dir. of Community Relations and/or Dir. of
Sales with inquiries when necessary
Assists Business Office Manager with administrative support as
needed including, but not limited to:
o Executive Director Credit Card Summary
o Petty Cash Maintenance and Reconciliation
o Deposits into Yardi
o Checkbook Maintenance
o Purchase journal at end of month
o Key in Accounts Payable
Offers refreshments to visitors and make them feel welcome and
When interacting with residents and/or family members, is mindful
of the Residents' Rights to Privacy
Coordinates appointments for residents requesting transportation,
hairdressing, or other services ? keeping accurate records
pertaining to resident charges for such services
Collects the residents' mail and prepares it for distribution.
Performs community mail duties such as receiving and sending
Assists with preparing community brochure packets when
necessary and keeps an ample supply at the reception area
Keeps interaction with co-workers to a minimum maintaining
professionalism in lobby area
Assist the community Executive Director and/or other departments
with additional administrative duties as assigned by supervisor
When using a company computer follows company guidelines on proper computer usage
Dresses professionally and is in uniform.
Maintains professional decorum at all times.
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents
Must have a high school education
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitality to all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at all times
Must possess basic computer usages and data entry skills
Knowledge of Microsoft Office applications preferred
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Must possess a passion to work with and around senior citizens
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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