General purpose
The counter/cash server is expected to sell to and serve all guests and collect for all meals served.
Essential (primary) functions
Provide hospitable service to all guests following Steak n Shake's steps of service
Maintain guest sensitivity
Take orders and accurately key them into the POS system
Prepare and deliver drinks and other menu items in an expedient manner
Process cash, credit and coupon transactions quickly
Stock, restock, clean and sanitize the counter/cash area
Maintain safety and security procedures as required
Maintain uniform standards at all times
Maintain Company policies and standards at all times
Complete any and all other tasks as assigned
Essential job requirements
Ability to understand the speech of others
Understandable speech
Standing, bending, stretching and walking throughout the shift
Maintain personal hygiene
Lift and carry a minimum of 30 pounds
Balance a tray
Push and pull heavy objects
Ability to use a computer register
Basic reading, writing, and math skills
Retain verbal requests
Retain menu item knowledge
Ability to market the Steak n Shake menu
Ability to handle guest complaints
Work well with others
Ability to count change
Maintain composure under stress

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